Refund policy

While we’re confident our products won’t disappoint you, this is just in case something goes wrong (don’t worry, we’ve got you!).

Each of our products is carefully hand-packed. While we strive to deliver items exactly as shown in the pictures, there may be very slight variations due to lighting.

Once shipped, orders cannot be cancelled and are not eligible for a refund.
We do not offer returns or exchanges. However, if you receive a damaged or incorrect item, here’s what you need to do:

Notify us within 24 hours via email.

Provide a mandatory unboxing video.

Your item will then be exchanged.

We do not issue cash refunds for any reason. All returns/exchanges are processed as store credits only.
If your item is unavailable, the amount will be credited to your bank account.

⚠️ Please note: An unboxing video is required to verify that the damage occurred at our end. If the defect is confirmed, we will offer an exchange (not a refund).

A charge of ₹150 will apply for exchanges.

✨ Kindly note: For items such as beads, stones, pearls, or shells, natural unevenness, minor scratches, or surface variations are normal and not considered defects. We also do not guarantee color longevity, as fading may occur with constant contact with moisture, perfumes, or chemicals.